Frequently Asked Questions
Everything you need before your first order - clearly, and without the fine print. If something's missing, we're one message away.
What is your return policy?
We accept returns within 30 days of delivery. Items should be unworn, unwashed, and in their original condition with tags attached. Full details on our Shipping & Returns page.
How long does shipping take?
Every order is prepared with care and shipped within 1–3 business days. A confirmation email with tracking follows the moment it leaves us.
Do you ship internationally?
We're launching within Israel first, with more destinations — including the U.S. — on the way as VELE grows. Join our mailing list to hear the moment your city opens up.
How can I track my order?
Your tracking number arrives by email as soon as your order ships. You can also check its status anytime from your account, or our Track My Order page.
How do I find my size?
Every VELE piece is cut to sit close, move freely, and hold its shape through the day. Our Size Guide has full measurements and fit notes by category.
How can I reach you?
Through our Contact page, anytime. We read every message and answer personally — never a form response.